Global Tel Link Complaint - Still waiting for REFUND
RESTON, VIRGINIA -- I set upthe account so my son could call home from jail at the time I thought it was the only way, Well in January we gave them our debit card number and continued using this company for two monthsto a total of $350.00. The company then changed there poilcy and we need to pay $100 on an account over the phone which then my son could call home again, so we did. From Feb. 26,2010 an March 10, 2010 he called six times which left a balance of $81.72. The Prison then gat a new company and we had to swith (which I might add this company is very good.) On March 13, 2010 I called Global Tel Link to get my account closed and get my refund and the person said on problem 7- 10 days. Two weeks went by and still on refund in my account I called back they said We need to account number for the refund I reply You have the account number, you have been taking $50. a week for it for the last two months how can you say you don't have it. So my husband gave them the account number on his card which has been done before and my account number also She said she would personally take this to the account and billing her self to see that it got taking care of can I waited 7 to 10 days no refund. Called again and the man said I need to fax a letter stating I wanted my account closed and the refund to go back into my account. I hung up and did just that. Two weeks later I called and the Lady said I had giving her a wrong number I said No and you also have the number in my account and on the fax, she had nothing to say again I gave my account number and said I want my money within Two business days after all Global Tel debits the account in 24 hours I should not have to wail any longer for what belongs to me. Today May 4th I still have no refund. So trust me when I say DON'T use this company no matter how bad you want to talk to your family member.