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Omnis.com Complaint - Because of Omnis.com, I lost my domain

Review by omnissucks on 2004-11-28
TERRANCE, CALIFORNIA -- In early September, I transfered my domain to Omnis.com. Two months later I was still unable to complete the transfer or manage my domain.

I complained on several occasions through their "support" email, which was a total waste of time. I received e-mails from at least three different people at Omnis and they all gave me different reasons for the problem - they did not get the info they required to authorize the transfer (which I had mailed weeks before), the domain was locked by someone else, my previous registrar needed to transfer it, etc.

Ever since the problem started, I've been checking the status of my domain. It always appeared as unavailable, so I was unable to renew it. Now, much to my shock, it appears that the domain (my own name) is registered by a company in Kenya, which is probably trying to make a buck at my expense - thanks to Omnis's incompetence.

I contacted Omnis to ask they solve the problem they caused and got a message from James Fromm, vice president of operations, saying "unfortunately this situation is quite common" and there is nothing they can (or will) do.
Comments:2 Replies - Latest reply on 2004-12-08
Posted by sf999 on 2004-12-01:
I also had a terrible experience with Omnis. I won't go into the details (too infuriating) but I wouldn't trust them again with my domains if they paid me to do it.
Posted by Tonyyyys on 2004-12-08:
MAN!!! so I am not the only one....

THEY STEAL YOUR DOMAIN!!!!

I placed an order with them (since they are so cheap) and I got my confirmation that the order is placed and they are processing it.

They created a user name and password for me, and I was able to login... but my domain never showed up there... So, I did a whois search only to find out that my domain was registered by somebody else the very next day I placed the order with them....

I called them, and they said that they cancelled my order because they were not sure I was the owner of the credit card....

They had all my correct information, including the number on the back of the credit card... everything was in order... they even authorized the charge...


What bothers me the most was that they never even called me... I gave them my work phone no and my cell no... they never called....

They're excuse was: it is not our company that registered the domain name.... And it wasn't... it was somebody with a gmail email account...

My guess is that somebody working there stole my domain when he saw that I wanted to register it for 10 years.... SOB!!!

Bottom line... don't register with them...

I used joker.com for another domain and worked out fine....

Regards,
Tony

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