Holiday Inn Express Complaint - Holiday Inn Express Customer Service 1-888 Number SUCKS!
BREMEN, GEORGIA -- I had a problem with the Holiday Inn Express in Bremen GA and the National Customer Service department would not help me. I won't go into excruciating detail here but I made a reservation for a family member after logging into my Holiday Inn PRIORITY CLUB account. The Bremen GA H. I.E. would not honor the reservation because I wasn't there. This is the first time that has EVER happened in several years and many stays for family members that I've done that way. I tried calling the Bremen GA H. I.E. front desk at the number listed online. No answer and the ringing finally stopped. This happened FIVE TIMES. So I called the Toll Free number for Holiday Inn. For starters, I am SICK AND TIRED of American customers being handed over to someone in another country who can barely speak English and can't deal with anything other than read from their scripted responses. I was finally transferred to an American (I think) who sounded as if she was on drugs. She was hardly any better and basically told me that because the hotels are franchises, the individual hotels can basically make any damned rule they want. I've been a Priority Club member since 2003 and have 5 employees who are members and we frequently travel on business and have always used Holiday Inn. I've directed my staff to find a new chain now.