Kentucky Fried Chicken Complaint - Incredibly Unsuitable Customer Service & Closing Hours
HUGO, OKLAHOMA -- I went on to KFC, in Hugo, Oklahoma expecting to have chicken for my supper!!! Pulled up, went to go in... the doors were locked!! NOW THIS WAS WELL BEFORE 8:30... On the door the time states open til '9:00pm'. I drove around to the drive-thru and they had it turned off!! So I thought okay, they have a problem going on... drove around to other side and ... there were two cars waiting for their order.... really peeved me off that they were shutting the whole thing down before 8:30!!!
So I pulled in behind others to get info for calling in a complaint. Sat there 45 minutes waiting, I feel for the others that had orders!!! I sat there mostly to find out why they closed the lobby plus drive-thru so early. I have been eating there ever since the store opened years ago, I live 32 miles from this store and usually make special trips there just to eat!! I work a 11pm - 7am shift in another town 19 miles north of this town, although it is out of my way, a lot of times I'll drive the extra miles just to have a good meal before work or to get something to go for later!!! Never in all this time has the store closed the lobby or the drive-thru before 8:30pm or (pm for that matter. Anyway after 45 minutes I was able to pull up to the window ... it was not even 9:00 yet!!! The guy who waited on the other two cars wouldn't even come to the window to see what I wanted. I finally had to say, "EXCUSE ME" (service window was open) and a girl stopped and walked over and I asked for the manager, she stepped around corner and holler "MOM, some woman wants to talk to you"!! After hearing my complaint about the early closing, the manager proceed to tell me they closed down the lobby at 8:30 now... I told her they needed to change the door sign... and that the drive-thru was also turned off. She aruged w/me that it was working ... ALL OUTSIDE lights w/in the drive-thru lane were off... the guy standing in the background flipped them back on as we were talking, that really peeved me off!!! Within the time it took for me to get to the service window several others had pulled into KFC and had to leave!!!
Now, I love KFC, this store has always been clean, has had good customer service and great food. Except for the last few times I have been there to get from the buffet, there is never any assortment of chicken to pick from. What is there is oily and old looking, you have to ask for what you want to get fresh, BUT the service has always been great!! Until now.... it just doesn't sit well w/me that in this economy ... driving 32 miles (one-way) to eat out and then arrive to find that they would lock the doors sometime between 8-8:15!!! The manager acted incredibly unconcerned and did not offer to take an order!!! It wasn't like they had ran out of chicken .. and it was to late to start a fresh batch, which would have been understandable. BUT personally, I could see from the service window there was over two full trays of cooked chicken sitting in the hot box!!! I guess all the employees had nice hot chicken to take home for their supper!!! This store will soon go under if this sort of behavior continues and if these employee are kept in place!! I for one will never attempt to eat there in the evenings ever again...