American Express Complaint - American Express Purchase Protection Plan
GOLDEN, COLORADO -- I am a customer of American Express for over 10 years+. Recently when I traveled to Mexico, I brought a new pair of prescription eye glasses which were stolen along with my beach bag while at the beach. Mexico is rife with petty crime as well as more serious crime. We called the police to make a police report and they never came. Which is not surprising as many incidents go unreported, but I tried to follow the American Express rules and American philosophy but when in another country, one may not be able to expect the same rules to apply as they do in one's country of origin.
Long story short, when I filed the claim, I had all of the documents that they wanted, receipts, within the terms of conditions they required, the only thing I didn't have which was not a mistake of my own, was the police report. As a result, American Express will not honor their own policy of Purchase Protection, even though this is the very first time I tried to utilize the benefits of the card in all the time I've been a customer.
The snippy little Claims professional who quipped cheerfully that she was unable to be of further assistance further convinced me that the program is a sham. In looking online for other people who were also treated poorly, I found many incidents that American Express is becoming not very well respected or appreciated credit card services business, unfortunately.
My opinion of a cherished card with whom I've always been pleased is now seriously marred, I feel betrayed and disappointed by what feels like an old friend.