L'Oreal USA, Inc. Complaint - Poor customer service
Re: the Double Extend new Beauty tube technology... I have been using the "old" double extend mascara for over 5 years and never had an eyelash fall out and it's also very easy to remove! Decided to try the new beauty tube one (the red/white). I used it twice and noticed my eyelashes falling out when removing it. I had a very hard time removing this mascara with water. I literally had to pull it off with my fingers and then it felt like black tar sticking to my fingers. I tried to return it and Shopper's Drug Mart gave me a 1-800 number to call L'Oreal. It doesn't work. I searched the internet for a contact email or number for customer service on L'Oreal's website and there isn't one!!! I will be writing a letter my snail mail.