Linder's Furniture Complaint - Bizarre policy
CATHEDRAL CITY, CALIFORNIA -- We bought a terrific tall ceramic pot and four bunches of dyed green bamboo sticks to go in it, as displayed at the Cathedral City store's grand opening sale. The saleswoman and my partner agreed that four bundles looked better than three, but when we got home we decided that three was plenty. When I tried to return the fourth, on Monday four days later, I was told that accessories can't be returned after three days ("It says on the receipt"--in small print on the back side and not so specifically) because the order had already been processed (whatever that means).
After I returned to the car shaking my head, my partner, not one to suffer fools and their policies, had another go at the manager. Throughout the encounter, he was unfriendly, uncooperative, and rude. He acknowledged that he would forgo sales worth potentially thousands of dollars by our friends who are buying a condo (and others amazed by this tale!) for a $7 item.
Who ever heard of such a policy? We should have been told by the saleswoman to be sure to return it within three days if we didn't want the extra bundle--and that the $169 pot would need to be returned in that time too if we changed our minds.
Customer service? We will never set foot in Linder's again and will steer our friends away too. Caveat emptor.