Ashley Furniture Compliment - Pleasantly surprised
VERNON HILLS, ILLINOIS -- On April 12, I went to the Vernon Hills, IL Ashley Furniture store to look for a bed and dresser for my 3 year old. We found one that we liked for the best price we'd seen. The salesman was nice and helpful. The checkout went fairly smoothly. The woman that checked me out told me that it would be delivered on May 1 so we should get a call a couple days in advance to give us a window of time for the delivery. We didn't get the phone call so I looked online at reviews and saw that a lot of people had complained that they didn't get delivery when they said and it ended up taking weeks to finally get it. So with that in mind, we drove back to Ashley Furniture that day and asked why we hadn't received our furniture. They said that our furniture ended up being out of stock and they had rescheduled us to May 29. Well, that wasn't acceptable. Luckily, our salesman was there and saw that the warehouse had it in stock now and he set us up for the 5th. So the 3rd we received a phone call telling us that our delivery would be there the 5th between 8 am and 12 noon. Today we received a phone call around 9:30 from the delivery man saying he'd be here in 45 minutes. The delivery guys were professional and set up the bed and dresser. We really like the bed and dresser and are very pleased with our experience at Ashley. I just wanted to share since I know they have gotten quite a few bad reviews, but after reading those negative reviews, we were pleasantly surprised!