Sears Complaint - Refund of parts - Kenmore washer
On April 14th 2010 we had a repair set up for our older model Kenmore Washer. The problem being that it would not go into the spin cycle automatically. It would spin if set it for spin only. The repair man said it would need some new parts an with labor it would be a total cost of $432.73.And that it would be a week before he'd be back out to install the parts. April 21st he arrived to install the parts. But as he was uninstalling the old part some how he noticed a small tear in the interface. He told me it would be an additional $360.00. I then declined the repair entirely. He printed out a receipt for a refund of the new parts. But I still have to pay for the service call. And the washer after he got done with it would not run at all now (so I believe he made this tear in the interface) But what can you do? I got my statement today an the whole amount of $432.73 was on it. I used my Sears credit card. I called them 5 times an kept getting the run around to were as I was now talking to some lady I could bearly hear an it sounded as if she had a very heavy accent (India)she hung up on me. I tried once more an got a friendly lady that said she understood an that she would get it straightened out. She said she would connect me with someone which I was disconnected again. I will try again later today. Iv'e already purchased a new washer an its great (LG) I did not get it at Sears. I got it at Home depot who delivered, installed, an hauled away the old Kenmore all at no cost an they even matched Sears price which was about $50.00 less than their price. Sears wanted $65.00 just to deliver an a extra $10.00 to haul the old one away. I will never shop for appliances at Sears or have one of their repairmen In fact this repairman was from another repair shop that I guess Sears contracts out oh well so much for their blue team.