Wal-Mart Complaint - Wal-Mart Pricing ..... it's not what you think it is
WHARTON, TEXAS -- I found a wonderful deal today at Wal-Mart .... a 1TB passport hard drive marked for $99. I made a point to ask a store associate in the aisle if this item was priced correctly and if it was in the right shelf location; to which she stated that it was indeed priced correctly and that it was in the proper shelf location. I then took my fantastic find and proceeded to the check-out. When the cashier scanned the item it showed that it was price marked for $139. I then advised the cashier that the item was marked for $99 and that the price had been verified with the associate in the aisle, who by this time was at the check-out counter. The associate then confirmed the information I has given to the cashier; thart the item was on the shelf marked for $99. The cashier then paged the department manager, who upon arrival was also briefed concerning the pricing and locaton of the item. The department manager and the cashier both took the item and physically walked to the location where I had found my purchase, only to find another 1TB passport hard drive on the shelf ..... among other hard ddrives. I was then told by the department manager that the 1TB hard drive had been placed in the wrong location. I then asked where it was supposed to be on the shelf. After searching for and being unable to find a shelf location for the item, the department manager advised me that the "night shift stockers" had placed it there and that it should not have been brought out and placed on the shelf. She then offered me a $3 dollar discount for my inconvienance. I then asked to speak to the store manager. Strangely, the department manager didn't page the store manager, however; she located him and personally escorted him to where I waited to check out .... apparently taking time to brief him on the store's inconsistency. I then spoke to the manager who also stated that he could offer me a $3 discount for my inconvienance. I then advised him that I own and operate a computer repair service, shopping at Wal-Mart and purchasing several thousands of dollars worth of merchandise from Wal-Mart annually. At this time the manager stated, "You could walk up to any register with an $8 dollar item and tell them that it was on the shelf with items marked for $5 and expect to get a discount. Wal-Mart no longer honors pricing errors for more that $3 dollars. If you want to buy this item, I can give you $3 off and that's it." I then told him that his offer was an insult and that they could void the transactions. I also took the opportunity to advise him that I would look elsewhere for the electronic parts I needed to conduct my computer repair business. I did, however; fail to mention that I deeply resented the insinuation that I would take an item to the checkout and purposely misrepresent the pricing of the item. Although I find Wal-Mart's location a convienance, I believe this experience was sufficient to "go the extra mile" to find the parts I need in the day-to-day operation of my business.