Diamond Auto Glass Complaint - Be wary of diamond - Windshield Replacement

Review by bobj3 on 2010-05-06
This happened a couple of years ago but I'm still angry because I now I have to pay to have the job done again, right.

Landscapers at my job cracked the windshield so I called our local diamond office.

I told the person on the phone the specific model of my car warning him not to bring the wrong one, he blew me off.

The diamond tech arrives, removes my entire windshield and says 'I brought the windshield for the wrong model'.

The tech then leaves to fetch the right part leaving my car ripped open without a windshield.

He returns an hour later with the right part. He installs the windshield, I wait the recommended time and drive home.

Within a few days I realize that diamond broke my autodimming rear-view mirror, the LCD was cracked by rough handling. A few months later the moulding around the glass started peeling away. Now I have to have the entire windshield replaced at my own cost. They claimed to warranty the installation but given the awful experience I'm going to have a reputable firm handle the job.

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