United Healthcare Complaint - Customer Service Nightmare
My complaint is against United Healthcare and how they deal with subscribers. I have logged over 5 hrs of telephone communication with United Healthcare in a 2.5 week period (from 4/20-5/6). I have been misinformed about information in my account and am enraged with UHC's Care Coordination Department, Appeals Department, and Benefits and Eligibility department.
United Healthcare needs to improve both its voice networking system, making it easier to navigate from one department to the next without having to repeat all of the same initial subscriber information, and it needs to improve the quality of their customer service agents, both in terms of their communication skills and knowledge of UHC's system.