Direct Air Airlines Complaint - Do Not Buy Into the Family Ties Program
Resolution Update on 05/25/2010:
Direct Air notified me that my requested was granted. However, they need to improve their customer service and fix their website so customers can make their purchase according to their flight time schedule. This can easily be done. I recommend buyer beware and check which destinations are SEASONAL and if their flight schedule will work for you!!
MYRTLE BEACH, SOUTH CAROLINA -- I purchased 10 tickets online with Direct Air under the "Family Ties" program ($149/ticket special rate) in December 2009. The deal was advertised to run from January 10, 2010 through October 30, 2010. My son-in-law used 1 ticket in early April 2010. After he booked is flight (from Springfield, IL to Punta Gorda, FL) the reservation desk told him the deal was "seasonal" and no more flights would be from Illinois (as of April 17, 2010). In March 2010, I called the reservation desk and talked to Marianne, a supervisor, who told me to send an email to the corporate office. She said I probably could not get a refund, but could get an extension. I sent 2 emails, made 4 phone calls, sent letter to the corporate office, and 2 messages through their FACEBOOK page. Its been over 2 months sand I have received no response. I am stuck with 9 tickets and stand to lose $1,300.00. Its a scam because they have no customer service and they don't resolve issues and the corporate office does not publish a phone number. By omission, they deceive the customer into believing their tickets are good for a year, when in realty they are good for about 3 months. I filed a complaint with BBB. UPDATE: Go to Direct Air's Facebook, trip advisor, etc. and read the negative comments! Direct Air has an "F" rating by the Better Business Bureau which received 52 complaints in the last 36 months.