Geico Corporation Complaint - GEICO failed to provide insurance to their policy holder
BLACKSBURG, VIRGINIA -- I am complaining about the unfair practices of GEICO. They failed to provide insurance to their policy holder, a victim of a hit and run accident.
I have no accident hystory, expect one hit this hit and run. My hit and run accident occurred in Blacksburg, VA, in front of the Subway store while I was inside the store. Blacksburg police came immediately and filed the report. I also have a witness, my friend who was there with me at all times.
My insurance plan covers hit and run accidents. However, GEICO not only failed to provide insurance to me, but also ceased to extend my policy. The reason was not given to me, besides my “accident history”. Over past 2 months, I daily called Geico (underwriting- Robin Pokraka, claims manager- Michelle Vitrano, claims investigator- Marta Gerhart, her supervisor- Mike McLeary, executive office, CEO hotline, etc). My calls were rarely returned, sometimes after 6 or 7 days, sometimes never. The above mentioned GEICO employees failed to provide the reason neither for ceasing my policy nor for declining my claim.
Also, false information has been has been shared between these GEICO employees. Ms. Vitrano informed me on 11/22/04 that Ms. Gerhart had told her that I refused to interview with her. Ms. Gerhart never called me; nonetheless, when we met to estimate the damage on my car back in August 04, I waited for her for 1 hour in the middle of the working day.
Once my policy expired, I was unable to buy a policy from another insurance agency because no decision has been made on this claim. It has been 7 months since this claim was opened, and still, they keep referring me to others, don’t return my calls and the time is passing. When I asked when this claim will be closed they told me that they can close it by declining it, but if I wish to further investigate it, it will have to stay opened until further notice. Therefore, I have the choice of closing my claim without any reimbursement and with declined claim in my accident history, or I can wait for unknown period of time without car insurance.