Intuit Merchant Services Complaint - Intuit LACKS Intuition: Not so good experience with the company
I'll make this quick... because it's a shame to take time out of a busy day to complain, however I feel this incident is fitting.
I signed up for Intuit Merchant Services in Feb. 2010.
I tried to use the service for the first time in Mar. 2010.
I couldn't use it. It said, "Try back in April." (WTH?, But ok, I'll use Paypal or Google Checkout.)
In May, I see a strange charge on my bank account. I investigated and found it was Intuit.
I called Intuit. (Now before I called, I was having a great day.)
They refused to refund my money. The guy finally said, I'll refund half the money because we can't refund it all, since you never called in about the problem. Who has time to call in about the problem? In my face paced world, either the service works or it doesn't. If it doesn't, on to the next service that works. I requested to reconsider refunding "half" since I didn't use "half" the service. I used NONE of the service, so I wanted them to refund ALL my money. They wouldn't do it. Now, after the call, my day changed from good to bad. I almost wished I had never picked up the phone. I'll never ever use Intuit ANYTHING ever again. What happened to plain old fairness? Businesses these days... businesses these days! UGH!