Symantec Corporation Complaint - Be Careful What You Order from Symantec
I recently ordered Norton Antivirus 2010 as a download from Symantec for 39.95 (or so I thought). A month later, my electronic bank statement revealed that Symantec had debited my account $140 in three separate transactions. Two debits were just double-bills for the 2010 Norton Antivirus and one was for an internet security package at $70, which I never ordered.
I went to a Symantec chatroom to complain, and the stsffer immediately agreed to a full refund, no questions asked. The catch is I won't get my money back for 5-10 business days. And the company removed all its software from my computer. Also, they immediately wanted a statement from me that I was satisfied with their customer support (forget about it!).
I did some research and learned this company has been sued for deceptive business practices in the past and recently paid a fine to the NY State Attorney General for renewing subscriptions without permission and charging debit/credit cards.
It's ironic that people are getting ripped off by a "security" company that purports to protect consumers from viruses and other internet malfeasance. If you decide to do business with them, make sure to have your magnifying glass handy to read the fine print in their offerings! (I assume I missed the fine print)