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PODS Enterprises, Inc. Complaint - Late Delivery & Poor Customer Service - PODS Moving Container / Shipper
PODS Moving Container / Shipper - Complaint
CLEARWATER, FLORIDA -- DO NOT USE PODS!!!!!
LATE DELIVERY & POOR CUSTOMER SERVICE!
With absolutely no responses from PODS (except that I would be contacted within 48 hours, ha ha), I have no spent my time filing a dispute with American Express. This may be the only way to get resolution.
My complaints:
1) I would not have received my furniture, if I had not demanded it.
2) I was promised a call to discuss compensation for my troubles. No call.
3) I have followed up with the PODS online service for communication and received no responses.
5) I was told repeatedly that PODS records all communications and the communications would be reviewed. No response.
I originally booked PODS with the understanding that my PODS would leave Streamwood, IL on 2/26 with a 4 day transit. I called to schedule delivery in NC and was told the PODS did not leave IL until 3/3 and it would be a 6 day transit. I waited. Then I called to coordinate the order of my PODS delivery and was told my PODS went to the wrong service center, they would open a review ticket to determine who was at fault and I would be contacted within 72 hours. How could the destination Service Center be my fault? Why do I have to wait for a review? After not hearing anything on 3/9 I called, demanded my belongings and said that your investigation into why my belongings went to Greensboro, NC could wait until after I received my belongings. Only then, did I receive a call back and assistance in getting my belongings. PODS has now caused tremendous stress on my new job because I was unable to complete my move in the expected time I took off to do so. I am now traveling and the PODS are scheduled for delivery on the earliest date available of 3/11, of which is a day forecast for thunderstorms. This is 2 weeks from when the PODS should have left IL. The PODS customer service pitch about being better than movers has completely not held true in my case. It has been a nightmare of stress. I fully expect an adjustment to my PODS bill to reflect PODS mishandling, my time already expended, the hassle and the additional unpaid time away from work that I will need to complete my relocation.
The driver, Bud, from Greensboro, NC was terrible and refused to put the POD where I requested it and he damaged and scratched up the driveway with a pipe used to leverage the POD into moving over about a foot.
Sincerely disappointed in the service
LATE DELIVERY & POOR CUSTOMER SERVICE!
With absolutely no responses from PODS (except that I would be contacted within 48 hours, ha ha), I have no spent my time filing a dispute with American Express. This may be the only way to get resolution.
My complaints:
1) I would not have received my furniture, if I had not demanded it.
2) I was promised a call to discuss compensation for my troubles. No call.
3) I have followed up with the PODS online service for communication and received no responses.
5) I was told repeatedly that PODS records all communications and the communications would be reviewed. No response.
I originally booked PODS with the understanding that my PODS would leave Streamwood, IL on 2/26 with a 4 day transit. I called to schedule delivery in NC and was told the PODS did not leave IL until 3/3 and it would be a 6 day transit. I waited. Then I called to coordinate the order of my PODS delivery and was told my PODS went to the wrong service center, they would open a review ticket to determine who was at fault and I would be contacted within 72 hours. How could the destination Service Center be my fault? Why do I have to wait for a review? After not hearing anything on 3/9 I called, demanded my belongings and said that your investigation into why my belongings went to Greensboro, NC could wait until after I received my belongings. Only then, did I receive a call back and assistance in getting my belongings. PODS has now caused tremendous stress on my new job because I was unable to complete my move in the expected time I took off to do so. I am now traveling and the PODS are scheduled for delivery on the earliest date available of 3/11, of which is a day forecast for thunderstorms. This is 2 weeks from when the PODS should have left IL. The PODS customer service pitch about being better than movers has completely not held true in my case. It has been a nightmare of stress. I fully expect an adjustment to my PODS bill to reflect PODS mishandling, my time already expended, the hassle and the additional unpaid time away from work that I will need to complete my relocation.
The driver, Bud, from Greensboro, NC was terrible and refused to put the POD where I requested it and he damaged and scratched up the driveway with a pipe used to leverage the POD into moving over about a foot.
Sincerely disappointed in the service
Company Response:
Dear KJRobear, We are in receipt of your complaint with PODS Enterprises, Inc and we are concerned about the service you are reporting. We would like to assist with bringing some resolution to the situation. Would you please provide your PODS Enterprises, Inc. account information via email address below and we would be happy to assist. We have also provided a toll free number for your reference. Thank you consumerresolution@pods.com (888) 776-7637 ext. 6303 PODS Enterprises, Inc. The Best Moving & Storage Idea Ever.
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