Art Hotel in Medellin Colombia Complaint - Hotel Safety - Security in hotel
MEDELLIN, COLOMBIA -- This is to complain about the lack of security and indiference given to a robbery commited in one of rooms at this hotel. There was no force entry, the safe was opened without forcing it, so that leads me to believe it is someone that has access to the rooms without being noticed. They were careful not to take everything in the safe so as to not be noticed, fortunately my brother counted his money, him being the person that stayed at this hotel, and noticed the robbery, as to when it happened? He is not really sure but it couldn't have been more than a couple of days after his arrival, he immediately checked out of the hotel and was really disappointed about the way this was handled. Management told him he had no proof as to what was in the safe, therefore they were not responsible. I think they could at least try to find out the truth, they have cameras, the key is a security key, so if they really want to investigate they could and get to the bottom of this. Maybe complaining about it might help the next guest avoid having to go through what my brother had to endure. Thank you for the attention given to this matter.