Complaint - unresponsive, unreliable and innaccurate

Review by irnfarmer on 2010-05-07
I hired to arrange for shipping from New Jersey to Wyoming of a lawnmower that I purchased on Ebay. I chose them because they offered online tracking of my mower. They made at least three attempts to pick- up the mower. the first attempt was aborted because the trucking line said the mower was not prepared properly for shipping; this after I asked the freightquote agent what I needed to have done to the mower to prepare it for shipping. The second attempt was made after the business hours of my seller's; after I had specifically told the freightquote agent of my seller's hours. the third attempt, the shipper arrived with the wrong equipment to load the mower; this after asking me if a lift would be required. During all of these attempts, I phoned the Freight Quote agent several times, always talking to an answering machine and the agent NEVER responding to my questions. Freightquote's online shipment tracker is a joke. They showed my shipment as being delivered to me 5 days before it actually showed up.

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