Comcast Corporation Complaint - Comcast - simply the worst customer service
The troubles began when I moved from one apartment to another. The internet went out first. Here is what happens when you have a problem with Comcast. It took over a week and something over twenty reps. All were clueless. You gave them all the information, they couldn\'t solve it and passed you on to another representative He insisted on all the info again. He couldn\'t solve it, etc. etc. I went through more than twenty reps and wasted several days on the phone. Finally I found a representative who could fix it. Then the phone went out. Went through the same process online - representative to representative - wasted two days and no phone. They promised it would go on in 24 hours but no luck. More reps. All of them clueless. I have been online the entire day today (5/7/2010) and am no closer to getting my phone service back. The system is broken. There is no central place for reps to go to access all of the email. You are starting fresh with each new representative The reps. seem to have no training. There is only one alternative - pass you on to the next representative and start all over again. It is an enormous waste of time for both Comcast and their customers. It generates enormous anger. Management should be tarred and feathered and never be allowed to manage anything larger than a chicken coop. If given a choice, I will never use Comcast again.