Ashley Furniture Complaint - Scam Artists That Don't Know How To Run A Business
HUNTSVILLE, ALABAMA -- You would think that buying a bed frame would be simple, right? And that after you handed over hundreds of dollars you might actually see your product within a reasonable time frame, or at all for that matter. This is not the case of my local Ashley Furniture store in Huntsville, AL. My mother and I purchased a couch and bed the same day, on the same ticket. We were not informed until after spending well over a thousand dollars that the furniture would "take 2-4 weeks to be delivered." This was in mid April and the delivery date was set for the 30th. They assured us that both products would be delivered at the same time. Though a bit upset that they didn't tell us this information until they processed our payment, we were willing to be patient. My mother's bed was delivered on May 4th and we were then told that my bed was not in yet and "might be in by the end of May." After not hearing back from them I contacted their corporate customer service. RUDEST people ever and completely apathetic. I then contacted the store itself and was told that the bed would not be until July and I could get a refund. So I went to the store to do it in person only to be told that I could only pick something else or get store credit. What good does store credit do me when I'm dealing with a place that can't get half the items they're "selling"? After trying customer service at corporate again and being fed lies, I am completely disgusted that no one will own up to this bad scam. This is not how you do business. They took my money, they got what they wanted, now screw me. They took my money obviously knowing that the product wasn't available, and now I am getting nothing. How is that fair? It's not. Watch out for these people. They will do anything to get your money and once they do, they don't care about you! They will rip you off so fast you won't know it until weeks later when you're left with a dent in your bank account and no furniture to show for it.