Paul and Sons Automotive Complaint - Paul and Sons padding prices, sabotaging cars
RIDGECREST, CALIFORNIA -- The following is a copy of a letter I sent to Paul and Sons Automotive if Ridgecrest, CA:
I would like to thank you for saving me $1000 of dollars over the past four years. Your dishonesty, incompetence, and impotent brains have allowed me to see the light. Allow me to explain:
Four years ago, after moving to Ridgecrest, I took my car to you to have the transmission fluid flushed. You charger me nearly $300. I picked up my car and made it as far as Wal-Mart. The vehicle would barely shift gears and then shift VERY hard. I was a little confused as I did not have a problem with the car. I just took to you guys to have the transmission serviced. I took my car back and was told I would have to leave the car so that it can be checked further. I was told that “these things sometime happen after a complete flush”. I was advised I may need a complete rebuild. Something did not seem right. I took my car and left.
Knowing next to nothing about cars, I took mine home, bought a few books on auto repair, and learned quickly. I then jacked my car up and decided to look at the transmission myself and found out your mechanics intentionally left the transmission oil pan screws untightened. I was able to take them off with my bare hands.
It was after this I made a pledge to myself that I would never again be scammed by dishonest, unethical, and immoral auto repair shops like Paul & Sons. Since then I do everything myself. That transmission? I pulled it from the car, bought a book on it, some special tools, and rebuilt the transmission myself for less than $500.
Looking back over the years I now realize all the times I have been ripped off by auto shops. What disturbs me the most however is Paul & Sons. Every single person I have spoken to in Ridgecrest has a story about how they have been ripped off, scammed, or over charged by your pathetic excuse for an auto shop. I even know a former mechanic of yours who told me stories of how you sabotaged cars, inflated repairs, and padded charges.
I now make it a point to let everyone I know or meet how dishonest Paul & Sons Automotive is. So, you may ask, why am I writing you this letter now? Well, a recent incident has happened which reaffirms the dishonest nature of your business. Allow me to explain:
I met an elderly who recently called your shop after his car failed to start. You towed it and subsequently charged him over $1300 to repair a fuel pump and change the transmission fluid and filter.
I have the bill and do not understand how you can justify charging someone $260 for a fuel pump which cost less than a $100. You charged him $51 for a fuel line connector. A fuel line connector? Uh, idunno but those go for $1.95 at auto Zone. Hmmm, you charged him $33 for a $15 fuel filter. Oh yeah, lets not forget about that $51 strainer that already is included with the pump. WOW! $400 just for the parts. $370 for labor? Talk about incompetent mechanics. So what did it take, five hours to change a fuel filter? Idiots.
Hey, lets not forget about that transmission fluid change. You charged him $51 dollars for the fluid. Well, I checked and even the best fluid at Kragan costs $5 a quart. So what are you dumasses saying, his transmission takes 10 quarts of fluid? Oh boy, $70 for a “filter kit” and $42 for a “transmission gasket”. Uh, isn’t the gasket included in the “transmission kit”. This kit (filter included) costs a whopping $35 at Napa.
So what is it, you guys wake up in the morning thinking of ways to rip people off. Are you that greedy, Are you so dishonest and pathetically immoral that your going to STEAL $1300 from and elderly man. My guess is you’ve been doing this so long that it pretty much second nature. You have all your scams and lies down to a science. Your good at stealing from people. Your mothers are proud of you. Your children will grow up to hard working thieves just like you.