Wall Street Journal Complaint - Renewal Rip-off - Online Renewal

Review by winridge on 2010-05-08
Received an offer to renew my subscription for the online WSJ. With the renewal came an offer for a discount coupon after keeping the subscription for 30 days.

When I checked on the coupon no one seems to know anything. I have been looking into this since April 3rd, and it has turned into a waste of time.

I really never thought that Dow Jones would put in print an offer, and then screw someone, when they could print it out to back up their claim.
Comments:3 Replies - Latest reply on 2010-05-08
Posted by Toni I. on 2010-05-08:
Dow Jones no longer owns The Wall Street Journal. They were recently bought by News Corporation (The same company that owns the Fox News Channel).

I am also a subscriber of the WSJ, and ever since News Corporation took over, customer service (as well as the content of the newspaper) has gone way downhill. I will not be renewing my subscription when it expires at the end of the month.
Posted by saj80 on 2010-05-08:
What exactly was the discount? The few times I have had subscription issues with the WSJ, I have either called or emailed their subscription department, and their personnel have always been courteous and quick to correct any issues. Who, and how, are you contacting at the WSJ?
Posted by raven2010 on 2010-05-08:
Did you print the info out? if so, just scan it in an email to the subscription department.

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