Comcast Corporation Complaint - Comcast-Beware of sneaky, added on charges.
COLORADO -- When people write complaints against Comcast, I can sympathize with the original author, but at the same time, I've posted how well things go whenever we have had Comcast issues. Well today is my turn, to write a complaint.
On April 6, 2010, we had a technician come out to our home, again. We have had the ON-DEMAND service, since 2007. We have had Comcast, since 2000, when it was first called Adelphia, and service has been fine, until we ordered the ON-DEMAND service, which included the box. We have had nothing but touble with the box, in our family room, since 2007. They have always come out to our home, replaced the box, and things would work awhile, before the trouble, and many error messages begin. I started to think, maybe it was our TV, so we went and bought a new TV for the family room, in August of 2009. The technician came out, said the box was bad, and replaced it, again. We are very used to that. He was late, and they gave us a $20.00 credit, along with another 3 months of free HBO, due to all the issues this one box causes us. They have also tested the outside wiring, and it's all good. All the other digital boxes in the house work fine, so far anyway. I probably just jinxed us, by saying that.
Here is my complaint. I just went to pay my bill, and it was much higher then normal. I use the automated service, to pay by phone. I then take the option for a customer representative. She goes over my bill, and says, Oh, I see the extra charge, which is $29.99. I ask, what was that for? She says, oh for the service call on April 6, 2010. I ask why, after 3 years, and many many service calls are we being charged. She says they only charge for the service call, if the problem in on your end, and not with their equipment. I say, it was your equipment, again. The digital box was bad. How is that our fault?? She says, well for an added amount of $1.45 a month, you can get their service protection plan. I said, no thank you, I do not want that. The problems we have with Comcast are not on our end, it is due to their equipment. She was very nice and said she would credit us the $29.99, it would take up to 72 hours. I said thank you, and when I get the credit, I will pay my bill.
I think it was a sneaky charge that was added. I always check over my bills, because of things like this. I understand it was an error, on their part to charge me, I just wonder how many other people do not actually read their bills, just pay what the amount for the month is due.