Rick Case Hyundai Duluth, GA Complaint - Extreme Disappointment In Rick Case Hyundai
I went to the Rick Case dealership on April 24, 2010 with a "blank check" from Capital One Finance giving me an approved $$ amount and monthly payments. I was told they could put me in a 2007 KIA Sportage. I test drove it and then was given the keys and told "congratulations" I was waiting to sign the papers when the sales representative came back and said unfortunately I wasn't approved on that particular one and something else would have to be done BUT that I should let them deal directly with Capital One Finance and not even use my check. They assured me they could get me a much better deal. Almost SEVEN HOURS later they came driving up with a 2009 KIA Sorento. To say I was confused was putting it mildly. How could they not approve an 2007 Sportage but they could an 2009 Sorento!?!? It didn't make sense but I was so tired by that point and figured if they could make it work (which they assured me they could) I'd go for it. When I finally sat down with the papers the amount was almost $2000 more, payments were higher, and 72 months rather than 60 months which was on the original "blank check" I came in with. I also had to put down $650.00 which was totally unexpected and I didn't have. They said they would be glad to hold a check for 30 days and so I agreed and signed the contract. That was 7:30 pm on Saturday night. By 10:00 am Sunday morning I had called the sales representative on his cell phone and told him this was a huge mistake and I couldn't afford the vehicle. I wanted to bring it back immediately but he told me to wait because the banks were closed and they couldn't do anything till Monday anyway. On Monday I was told several times "they were working on it" and by Tuesday when I said I would be coming up there I was told to talk to a sales manager. He told me they wanted me to be happy and, "although they hadn't done anything wrong" they would try to find me something more affordable. I thought there was an option on a major purchase to return within 72 hours but obviously that isn't the case anymore and the contract says "even if I change my mind they don't have to take it back" Funny how they were there for me and wanted to put me in something I'd be happy with until I asked for something different. It's now been 2 weeks of "we're working on it" so I drove the KIA up there today and asked where things stood. I was told it was my vehicle and it'd be looked at like at trade-in to get me in something else!?!?!?! The sales manager I've been talking to wasn't in today and I was told to talk to him on Monday about the fact he told me he could do a "total cancellation" when I called upset that they had accepted the funds from Capital One Finance while assuring me they were working on something else. I handed the keys to my sales representative and said he could keep it until I talk to the manager on Monday. He wasn't happy and I don't know what the outcome will be but I am EXTREMELY DISAPPOINTED in RICK CASE and, after viewing another complaint on here, felt I needed to share my own experience. If I could go back 2 weeks and know what I know now I would never have left with a vehicle no matter how tired and beat down I felt.