Priceline.com Complaint - Irresponsible - car rental
FLORIDA -- May 9, 2010
This is the second complain about your car rental service that you provided to me.
My Itinerary No. is 130-180-753-59
The first complain has filed to you since April 21, 2010 through your “Contact us” in your webpage. No response since then.
Let me restate the story
I have purchased the car rental service from you and received:-
The confirmation # 08463596US1.
Pickup location Avis rent a Car
Pick-update April 10, 2010
Drop-of April 15, 2010
I have reached the counter you instructed on time and ask for the service as I purchased. They asked for my driver license. I gave them both my “International Driver License and my passport” to identify myself. They did not accept my “International driver license” and ask for Thai driver license. I did not bring my Thai license since the international driver license is the document that is accepted all over the world. They said this document is just “a translation” of my Thai driver license. They said it is against the law. I asked to have my license fax from Bangkok, they only wanted to see the real, hard copy only. You know ! if I give my Thai driver license, they cannot read it anyway and how can the police read the license if it in Thai. This is why I have International license so everybody in the world can read. I came to realized later that, I am so stupid if I give them any Thai I. D. card, they cannot read it anyway. And none of this would happen. Is that the way I should do, you tell me! . I think this is much worse since it is a lies ! and I think it is not acceptable in the United States of America.
I asked Avis to contact Priceline, they refused. Without any assistance from Avis I ran to check other car rental counter. At least 5 of them were willing to rent me a car with these documents. I got back to Avis, they insisted not to rent me a car. I try to contact at tel no. 1-888-837-3774 but there was only answer machine. I had to rent a car from one of the counter, E-Z which cost me instead of that Priceline had promised and charged to my credit card.
Avis cannot help me with anything since I booked the car through agent which is Priceline. Avis told me to contact Priceline as the one who is responsible for the refund since I did not get the service and Avis did not get the money. Who got the money? So I want to asked Priceline to cancel my payment.
All the evident were attached with this e-mail. If it was Avis misunderstanding, Priceline should talk to them, but do not press the false to the customer !