Carmax, Henderson, NV Complaint - Never, Never, Ever go to Carmax

Review by madinhenderson on 2010-05-09
HENDERSON, NEVADA -- I thought buying a car at CARMAX was supposed to be easy. The kids were mislead and misunderstood. Two salesmen didn't bother to be sure that they understood the sales tax not being able to be included in the financing. He assumed that they understood that because they had a Cali address, (even though they only had it because he is USMC), they would have to pay Cali taxes and that those taxes wouldn't be included in the loan. They only had $3000 and they put all of that down on the car never dreaming that Cali taxes could not be included in the financing...even the finance guy RJ didn't bother to explain, it was a total cluster. We were there for 7 hours (yes, SEVEN HOURS) trying to get things right. If I would have had my way, I would have cancelled the deal and gone elsewhere. Thanks to his grandparents, everything was taken care of. I WILL NEVER BUY A CAR FROM CARMAX AND I RECOMMEND THAT EVERYONE STAY AWAY AS WELL. I can't say it enough; NEVER, NEVER, EVER GO TO CARMAX.
Comments:5 Replies - Latest reply on 2010-05-09
Posted by Alain on 2010-05-09:
Did this happen to you, friends of yours, or relatives? I'm not clear on who's making the complaint. Clarification?
Posted by Johanna on 2010-05-09:
Sounds like maybe the parent of one of the car buyers. I'm a bit confused, since when is sales tax not included in financing? Is it maybe different in California. My husband and I have purchased a car from Carmax before (two, actually) and we didn't pay anything upfront. Everything was rolled into the loan.
Posted by NickL11354 on 2010-05-09:
Maybe these 'kids' weren't ready to buy since they had to 'finance' even taxes, tags & registration??

They only had $3,000 to put down?? They could have bought a decent preowned car for about $12,000 not a $30,000 new car with 'only' 3,000 to put down

And as I have said always, credit isn't a right or entitlement. And the dealership isn't obligated to put the sales tax in the financing
Posted by Anonymous on 2010-05-09:
I thought Carmax only sold pre-owned vehicles. Maybe I'm out of the loop on that one. This isnt about what car they should or shouldnt have purchased or what we feel the purchase price should have been.
Posted by raven2010 on 2010-05-09:
It is my understand that because they had a Ca address and were buying a car out of state, the sales/use tax could not be financed. It is due and owing to CA upon purchase. It must also be registered and smog tested in/for CA.

many dealers wont finance it because they have to deal w/the hassle of forwarding the sales/use tax to CA. The burden is put on the buyer, where it belongs, IMHO.

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