Europcar Complaint - Do not Rent from Europcar EVER
BLUF: DO NOT RENT FROM THIS COMPANY
1. This company is dishonest and will rip you off
2. They have NO customer service
3. Absolutely the worst company I have ever dealt with
With the volcano grounding all air flight I rented a car in Frankfurt to Madrid. I was off for a 24 hour drive with the GPS and a Germany map as my only guide. All was well until in the middle of France when I stopped for gas the car would not restart. I had three people try and dial the emergency number with NO success. I had the gas station call a mechanic who got the car started. He also tried to call the number, but did not get through. I paid so I could get out of there but when I arrived in Madrid not only were the people completely rude they would not reimburse the repair cost to me because I did not call the number. I said the number did not work and they said that was my problem. They told me if I wanted to talk to anyone I had to get back in the car and drive to another terminal they would not even tell me how to drive there. This after driving 24 hours already.
My second experience with this company was in Spain again where I rented another vehicle. They had nothing available but their expensive cars and they did not provide me with insurance. WARNING, if you do not get the insurance they WILL find a way to charge for damages when you turn in the car. At the return the guy had to use a soapy sponge to make the damage show up. I paid extra to have this car in regular parking and it was never left on the street and nothing happened when I was driving it basically looked like someone rubbed their luggage against the car. I think the guy did this to the vehicle after I walked away to go to the office. They said this was damage and I needed to pay 350 Euro extra.
Never deal with this company. I feel they are dishonest and unhelpful. STAY AWAY