Buget Rent a Car Complaint - Budget Rent a Car Bait and Switch: Vancouver

Review by Cal Coast on 2010-05-09
Buyer beware-
We rented a vehicle online with Budget and followed up with phone call and confirmed a rental rate for 11 days for $326.39 with unlimited mileage. However: at check-in Renee at the front desk started adding charges like it was nobody business...
We chose to stay with the original deal and they wanted to charge $10 a day for an extra driver as well as $10 a day for unlimited mileage back to the States and Canada. I explained that according to my emailed agreement we had unlimited miles: their response unlimited only in Canada!
Folks we are 60 miles from the States of course people are crossing back and forth.
Long and short of it: we went with only one driver (me-very exhausting) and settled with their $473.51 so-called discounted rate for 11 days: let’s be clear-that is $147.12 nearly 50% more than the original agreement!
Folks this is a “bait and switch”: basically the merchant promises one price and upon completion of the agreement you switch to the higher price! These folks are deceitful and untrustworthy at best we will never do business with Budget again!

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