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FTD Flowers online Complaint - Don't trust these people to deliver for Mother's Day

Review by Pissed in Leesburg on 2010-05-09
I ordered flowers from FTD web page to be delivered to my 83 year old mother on the Friday before Mother's Day. Received order confirmation so I thought everything was fine. Mother's Day - call mom and ask how the flowers look. What flowers? No nothing was delivered. The women lives in an assisted living facility that has front desk staff 24x7. There is no reason other than flagrant disregard for customers for these flowers not to have been delivered.

I WILL NEVER TRUST FTD to send flowers ever again.
Comments:8 Replies - Latest reply on 2010-05-09
Posted by goduke on 2010-05-09:
When you called FTD, what did they say?
Posted by PepperElf on 2010-05-09:
yeah i had that happen too - tho with halmark i think. i was pretty pissed since i didn't find out they were out of stock until AFTER mother's day.

come to think of it ... i don't think i've ordered flowers since. from any company really.

Posted by raven2010 on 2010-05-09:
For mothers day, I NEVER use FTD, Proflowers, 1-800flowers, etc. Those places mostly hand teh order over to a local florist. too many chances to the order to get messed up, lost, misdirected on such a busy holiday weekend.

I always call a local florist in my mom's area and place to order directly. Never had an issue.

I am not excusing FTD, they clearly screwed up.
Posted by Skye on 2010-05-09:
I never ever use any of these types of delivery flower services. I go on line, and google florists in the area of the person I'm sending flowers to. The local florists I find, do a much better job, give you more personal service, and you keep them in business. They know they are competing now with places like this, so they will go of their way to do a great job, so you become a repeat customer. I always use local florists for flowers and gift baskets, and have always had a good experience.
Posted by Nohandle on 2010-05-09:
I also called a local florist in my Mom's area while she was still living. I still call a local florist for arrangements for my aunt in the same area as my mom was. Some people don't have a number for a local florist so they do they best they can. It's a shame it isn't what they ordered or the arrangement didn't show up at all. What to do? Pick an unknown florist out of the yellow pages?
Posted by Skye on 2010-05-09:
I understand that NH, and it does happen. But what did people do before the internet or these 1-800 flower services? They used local florists. I guess its a chance you take either way at times. I just prefer to do it that way. Also, many grocery stores now have floral departments, and you could try ordering flowers from them, to be delivered. My husband had my birthday flowers sent from King Soopers, and they were the most beautiful arrangement of roses I ever received. I was impressed.
Posted by Nohandle on 2010-05-09:
What we used to do Skye was call our local florist to place an order out of town. They were responsible after that. You paid an extra fee but that was to be expected.

I'll never forget my aunt visiting my cousin, her daughter, one year for Christmas. I obtained the telephone number from my cousin for a wonderful florist in her area she did business with. This guy was hysterical and he probably thought I was a country bumpkin. Anyway, he suggested one of the wonderful miniature fur trees he had, completely decorated, and I told him I couldn't visualize my aunt hopping on the return flight with a Christmas tree under her arm.

I will admit he delivered a beautiful arrangement that my cousin used as the centerpiece for Christmas dinner. It must have been fine or I would have been told by my aunt. She's quite fussy.
Posted by Skye on 2010-05-09:
I'm glad it worked out for your aunt. I did like the idea of the tree, but as you said, getting on a plane with it, would of been one experience she proably would have never let you forget, LOL.


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