Royal Caribbean Complaint - Complete Disaster Husband Locked Out Of Room By Attendant For 3+ Hours
WILMINGTON, MASSACHUSETTS -- We took my mother on a cruise for her 90th. birthday. I purchased an owners suite which cost almost $5,000. for a wk. First day our water was brown (not tan, not yellow, dark brown), the door on the bathroom was broken. We called and they said they would fix the door and that the water would clear up and not to be alarmed. Day 2, water still brown, door still broken and my husband got LOCKED OUT OF OUR SUITE BY THE ATTENDANT THAT WAS CLEANING THE SUITE FOR OVER 3 HOURS. I was out with my mother and the attendant came in to clean the room and my husband told him he would just sit out on the balcony until he was finished. The attendant locked him out. My husband had to yell for help, finally, someone heard him and called security. We were at sea and it was cold outside.
Day 3, they said water should be ok, so I tried (once again) to take a jacuzzi bath, the water seamed ok at first and then turned brown again, the jets stopped (probably from the sediment in the water). The door was finally fixed. Called to have jacuzzi fixed. Day 4, jacuzzi not fixed, called again, water clearing up but still has sediment. Day 5, water still discolored to point it leaves stains on towel after you dry and my blond hair is changing color.
Day 7, called for room service and told we could not get room service (which we were told on and off the whole time) we were suppose to be able to order the same meals that were being served in the restaurants but they never had the menus. Got fed up and went to talk to customer service. Was told that even though security was involved and we had continuously complained to our room attendant, the supervisor of house keeping and the cosier, they did not know anything about it and the best they could do is offer a 25% discount on any future cruises. LIKE WE WOULD EVER BE THAT STUPID AGAIN
This was the worst vacation we ever had, we paid to be tortured. My husband could have had a heart attack from the negligence but no one cares. I got the suite so we could take jacuzzi bathes and have nice room service. And, they feel like they do not have to do anything but offer some discount on some future cruise. DO NOT EVER USE THIS COMPANY, THE SERVICE WAS BAD, THE ROOMS WERE HORRIBLE AND WHAT IS WORSE - THEY DON'T CARE. I will try to dissuade any one I ever know from using this cruise line. If nothing more then from a safety point of view.