Ashley/Mobile, AL Informative - Shop Before You Buy/Read Review/Check with BBB
MOBILE, ALABAMA -- I have been in the furniture business for a long time; worked at several stores and I know quality and understand what good customer service should be and I feel the public is getting ripped off buying Ashley furniture! I would say 80% of their furniture is cheaply made and doesn't hold up very well and don't think you can get a problem resolved quickly and easily! They claim to be #1 in the nation; my question is why do they treat their salespeople so badly; why do the salespeople not stay for very long? Their policy for returns and and cancellation is simply wrong! They do not get merchandise in when they tell you and if you want your money back; too bad! They should be closed down by the BBB because of the way they treat customers and employees is wrong on all levels!! Do your homework before you buy; check out locally owned companies because they are more interested in the local economy and will be around years to come to service your purchase and they want your return business; so they will take care of you after the sale! If you read some of these complaints you will see that it's not just the local stores; the big box stores are not always the best; like I said: check out the locally owned business that if you have a problem you could talk to the owner directly and I think you will see how customers should be treated!!