Locksmith Services Complaint - Non-Emergency Victim
ATLANTA, GEORGIA -- On Saturday 5/8 I locked my keys in my car and looked in the yellow pages for a locksmith in the area. The irony of this situation is I had used Popalock previously and was charged $45 and I was trying to beat their price. The first 3 calls rolled to voicemail and I finally got someone at the 3rd number, Locksmith Services. I asked what the fee for their tech was and she said the fee for the call was $29.95 and the tech would give me the total charges when he got there. I should have known if they won't quote you a price on the phone, beware! I assumed, with a $29.95 initial fee and possibly $30 to pop the lock, it would cost me about $50 $60 tops. When the tech got there he asked who I had used previously and what that had cost me and I told him $45. I then asked what his fee was and he said $35 to come out plus $40 for the service or $75. He already had his equipment laid out on my car, so I just watched in shock, wondering if I had time to call someone else.
I felt totally taken advantage of. There was no negotiation of the fee, I was not really in an emergency situation. He wrote the ticket out and I gave him my credit card, which he ran immediately. He left and I called the customer service number on the ticket to complain about such a high fee. I was told that this was basically their fee for emergency calls and it was not unreasonable and they would not consider a partial refund.
Shouldn't there be some scale of fees to keep them from being able to charge whatever they want? I can understand a high fee, if there was a lot of manual labor involved, or there was an emergency. But this was clearly not and if I had been told the fee was $75 on the front-end, I would have declined their services.
I told them I would complain to the Better Business Bureau, which I did, but they did not care.