AAA Complaint - AAA Never Showed
I've been a AAA member for around 12 years, my current card says 5 but I had another membership before that for about 7 years that I let lapse, then renewed a few months later. I've only had to use them a couple of times, I guess I was lucky because when I did need them recently, they weren't there. Which makes me wonder what I've been sending them my yearly premiums for.
On Sunday I went to leave my house, only to discover the battery in my vehicle was dead (the interior lights had been left on). I went inside to call AAA to request someone come and give me a jump start. While sitting on the phone listening to elevator music, they had a message that a request for service could be put in online, so I logged onto the AAA website and entered a request for roadside assistance. Received a confirmation email a little before 2:00 stating it would take 60 minutes for help to arrive. At 3:30 nobody had arrived, so I went back online to see if there was a way to check on the status of a service request, however, their website wouldn't accept my login and password. At 4:00 I called AAA. After 30 minutes on hold in the "q", the phone started ringing then an automated voice said something like "the party you are trying to reach is not available at this time, your call will now be disconnected". After it told me this a couple of times, the call was dropped. I tried calling the help number again, after about 20 minutes of elevator music I hung up and tried calling the number you use if you are out of state. At this point I just wanted to get a hold of a human being to find out if and when the tow truck would be coming. After about 20 minutes on hold with that number, I finally gave up. At 6:00, a little over 4 hours after I had put in the help request, and 3 hours after they said the tow truck would arrive, I was able to find a neighbor who could come over and give me a jump start.
Nobody from AAA ever did show up, or call me. I guess I should just be happy I wasn't stranded by the side of the freeway somewhere, or I'd still be there.
Both my home and auto insurance are due for renewal in the next month, I will be visiting other insurance companies to see what they can offer me. I will also be looking for another roadside assistance option. It's crazy to pay AAA for a service if they aren't going to provide it.