Cingular Wireless Complaint - Horrendous Reliability Issues
ATLANTA, GEORGIA -- Good evening-
I've been an AT&T Cellular customer in some form or fashion for about 6 years, in 2 states, until last night. I've now been a Cingular customer for about 24 hours, and after reading information posted here on my3cents.com, I am now completely horrified.
Not only will I now examine every single bill I receive from Cingular with the utmost scrutiny, I am also stuck with a phone which has dropped EVERY SINGLE CALL in the last 24 hours. My Nokia 6800 and my Motorola MPx200 (one year and 5 months old, respectively) both began behaving erratically in the last two weeks, while I was still with AT&T. No amount of relocation outside for signal, battery charge, cycling the phones, etc, would fix the problem. I figured, "Well, time for a new phone, I guess, some new ones have caught my eye, anyways." I walk into what used to be an AT&T Wireless store, and inform them of my problem, and inform them I'm interested in changing phones, as well. After picking out a new phone (which was Cingular-only compatible, of course), I proceeded to switch my account information over from AT&T Wireless to Cingular, and become a full-fledged Cingular customer. I suspected I'd probably have been herded that direction eventually, anyways- a suspicion which was confirmed by the two customer service reps present at the time.
In the past 24 hours, Cingular has proven to me to be completely worthless. The customer service reps in the store, (who will always actually be AT&T-caliber employees), have been exceptionally courteous and as knowledgeable as may be expected... However, they have still been unable to provide me with any solution to my *terrible* cellular service over the last 24 hours, and what I suspect/fear will be the next two years I am stuck with Cingular.
To elaborate on my current problem; my new phone, (a Motorola V551), will reliably drop one-half of every single call I place, within 10-15 minutes. While talking, I will suddenly "cut out" to the other person I'm speaking to, and I hear them repeatedly asking if "I'm there," etc. Or, while talking, the person I'm talking to will suddenly "cut out," and I'm left asking them, "Are you there? Hello?"
This has happened with the greatest frequency while speaking to other Cingular/AT&T Customers, and while talking for more than 10-15 minutes at a time, although it's common with calls less than 1 single minute in duration.
All that the AT&T (now Cingular) customer service reps could suggest was that with the Cingular/AT&T merger, all of the cellular towers/antennas associated with each company are now being "tweaked," for lack of a better term, and this is causing widespread service reliability issues. I suppose I may be able to swallow this, as setting up Wi-Fi networks, I am familiar with the dangers of actually having *too many* antennas. Signals switching from antenna to antenna (i.e. tower to tower) have a much higher likelihood of being susceptible to integrity issues... calls being scrambled/garbled/half-dropped/just plain dropped.
I don't know if anyone is really able to do anything about this, or tell me anything other than, "Well, sorry, hope it gets better in the following weeks," but in any case, this is *MY* 3 cents.