JetBlue Complaint - Poor response on delay and baggage destroy
May 10th 11:30: DC, DULLES AIRPORT
The 1304 was supposed to depart at 10:57. We four were supposed to transfer the flight to Shanghai departing at 4:30 P.M.
1304 was delayed. We worried and explained our situation to the staff. Staff at front dest said :"We guarantee that the flight will departure at 12:30"
Unfortunately, she guaranteed what she could not guarantee. The delay was repeated once and once again. People were busy fixing the airplane for hours. The flight finally departed at 4:00 pm and the delay was five hours. We missed our flight back to Shanghai. Stuff at the front desk denied our claim for the compensation of our stay at NY.
May 10th 4:30 JFK AIRPORT
When claiming for our bags, we found that one of our piggy bag was destroyed. The trolly and the area around the trolley of the bag were severely broken.
Jet blue staff at and baggage office declined our compensation claim, said according to the politics of Jet blue, broken trolley of piggy bags were not supposed to be covered in the compensation.
After calling again and again, they gave us the hotel compensation at JFK.
We explained about our situation to the supervisor (we remember his name): Four people, have to stand by or reschedule our flight, have to stay at JFK for at least two more nights.
When checking in at JFK INT HOTEL, we found that he gave us four people (3 ladies and 1 gentleman and professor over 65, who are not family members) only one two-bed room without any explanation or asking.
May 10th evening to the midnight JFK INT HOTEL
We called the number for complain and it did not work out anything.
We also called our fight company. For reschedule or stand by for our next flight two days later, we have to pay more than 900 $ per person.
This is our terrible experience with Jet Blue.