Scotts Lawn Service Charlotte Complaint - Bills without treatment

Review by Ms.Sunshine on 2010-05-10
CHARLOTTE, STALLINGS, NORTH CAROLINA -- We hired Scotts Lawn Service and had nothing but trouble with them. They "visited" two times, I watched them both times through the window. First time, the treatment was incomplete. Instead of treating the lawn in front, back and sides of our house the technician stayed in the front yard.

Second time the technician did not do a treatment at all, but left a bill in our mail box. I watched him the whole time, he stayed 5 minutes in front of our house, wrote that note and left right away. On that bills it says that 50 lbs have been applied to our lawn.

Treatments were supposed to be every 4 to 6 weeks, but we had two visits within 11 days.

We refuse to pay for service that was not done at all, and they threaten us with forwarding our bills to a collector.

A customer service showed up at our home to "solve the problem" , but all he did was showing an attitude. Since I was alone at home at that time and he was constantly interrupting me and becoming louder and louder, I felt very uncomfortable and told him to leave.
We filed now a complain at BBB.
Comments:1 Replies - Latest reply on 2010-05-10
Posted by Weedwhacked on 2010-05-10:
I called for a quote from Weedman USA. They came out and gave me a quote. I never called them back as I hired TruGreen instead. The quote from Weedman USA was in March and last week they sent me an overdue bill for treatments in Feb. and Mar. I already advised them that we hired TruGreen and to stop their attempt to scam us. Good luck to you.

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