Florist express www.floristexpress.net Complaint - Flowers never delivered for Mothers Day

Review by csteffe on 2010-05-10
OLD SAYBROOK, CONNECTICUT -- So disappointed. I ordered and paid extra to have flowers delivered from www.floristexpress.net on Mothers Day for my mother in Florida. Called my mother Sunday night and asked how they were, to which she had no idea what I meant as they NEVER were delivered. How horribly embarrassing. Called all day today (Monday) to see the status (although at this point it is too late) and I can not get through to their customer service. I will never use them again and I will be filing a chargeback with my credit card company.
Comments:4 Replies - Latest reply on 2010-05-10
Posted by Ms.Sunshine on 2010-05-10:
This is so sad ! What company is it exactly ?
Posted by goduke on 2010-05-10:
That does stink. The CC company should be able to reverse the charges. Maybe you can find a local company in her area who can deliver a live plant that will give her some memories for years to come.
Posted by csteffe on 2010-05-10:
the company is www.floristexpress.net

Good idea about the live plant..thank you! Wish I could get through to their customer service to see if they had any plans on delivering it today!
Posted by momsey on 2010-05-10:
That stinks. In the future, just call your local florist (if you like and trust them) and they should be able to arrange for delivery in another state through their network of florists.

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