Sam's Club Complaint - Refused to return my money
LOUISVILLE, KENTUCKY -- On April 11, 2010 I purchased a box of 5 Clematis vines/roots for $15.88
when I got them home I opened and looked at them there were only 3 roots
to be found and they appeared to be very dried and brittle with no sign of life anywhere. I decided to give them a chance and soaked them in water over night before planting them and to date (May10) there is no sign of life and I cannot find most of the root it is gone. I returned the box to Sams along with what I could find of the root and Sams refused to give me back my money stating I had to renew my card for $40.00 even though I had my receipt for purchase of the item. This does not make me want to renew my card it makes me concerned if I were to make another purchase would they accept it as a return if need be? or find another excuse. I don't think I should be forced to renew my card in order to make a return.