National Floors Direct Complaint - Disgruntled employee with real good insider advice
I want to start off by saying that if you are looking for flooring or carpet in any way do not go to National Floors Direct. This is a very corrupt company that takes advantage of consumers. I worked for Empire Today and they actually look like angels compared to this company.
This company has every right in their means to just go to the right price immediately. They really don't understand basic business practices and they have to steal the information from companies like Empire to have any kind of identity. I was forced to lie to customers on a regular basis and they literally tell their "flooring professionals" to lie to the customers to buy. If the reps don't then they get yelled at and threatened by a very immature & inexperienced manager named Dan. It truly is a sad spectacle.
I was lured in to this company by the owner Steve "Sam" Rosenberg making me a ton of promises that he never kept. They didn't even bother to notify me that I was terminated (which I suspect was because they couldn't even pay me anymore) I didn't even get a reason. I just didn't get paid when it came time for pay day and I called relentlessly with nobody to respond. They had someone in customer service call me to let me know.
To back up what I am saying and their credibility. I had over 4 expense checks that bounced. 2 were made right the other 2 I am taking to the authorities. They have been cut off by all of their suppliers due to owing them an insane amount of money and extremely slow payment. I was calling and talking to 2-3 customers a day being told to lie to them stating that the carpet was in "production" or that Armstrong was "out of stock" They have to pay before they get delivery from any company. While all the sons and father Sam drive BMWs and Mercedes the real heartbeat of the company, the suppliers, struggle to get any money at all from NFD. It shows the lack of discipline and disregard to customers rights they really have.
Also if you have a contract with them and you are just reading this. You make the educated decision to not do business with them. Just know that even within your legal 3 day right to cancel. You will have a very difficult time getting your money back. If you do good luck with it clearing your bank.
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