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Pro Flowers Express Complaint - Mother's Day - Flowers for Mother's Day

Review by Stace7 on 2010-05-10
OLDSAYBROOK, CONNECTICUT -- I put a order for my mother on the 5 of May for Mother's Day. Called her on Mother's Day to wish her a great day and asked her how she had liked her flowers. She replied what flowers. Not only did I not get a phone call or a email to tell me that they do not deliver where she lives but, when I contact a representative I am told to calm down its not that big of a deal, that they are sorry they will refund me my money and would like to have an address to send some beautiful flowers. I gave them my grandmothers address seens how they wouldn't deliver out to my mother's. Decided to call her today and ask her about her flowers. Never got them how embarrasssing to me for one so I get back on the phone and ask were is my money and why did my grandmother not receive her flowers and they tell me they are sorry but they assure me everything will be taken care of tomorrow. I wasted a total of two hours dealing with Pro Flowers Express representatives. When I asked them what happened and why didn't my grandmother's flowers get sent out they said there must have been a mistake. I decided to ask the supervisor if he understood my frustration and he said he did. I took it upon myself to say I am sure your mother got something for mother's day? And, not just the supervisor today but yesterday as well said that there mothers had passed and they wished just for there mother's to have been there. Could be but if not that is very sick to say. I hope the company gets it together and fires a bunch of people!! As for my flowers that they are now sending out to me can't wait to see how beautiful these flowers really are!!
Comments:4 Replies - Latest reply on 2010-05-10
Posted by Anonymous on 2010-05-10:
Wait, I am confused. Were the flowers for your mother or grandmother?
Posted by Skye on 2010-05-10:
Grandmother.

The complaints have been rolling in with so many flowers not being delivered for Mothers Day. Not only from this company, but many others. Some people even requested flowers be delivered for their loved ones on Friday, and those were not delivered. Possible flower shortage??
Posted by Anonymous on 2010-05-10:
C'mon guys. The flowers were for her mother originally. They did not deliver them because they don't deliver to that area (but they didn't bother to tell her that), so she asked for them to be delivered to her grandmother. Still didn't happen.
Posted by Skye on 2010-05-10:
Sorry TNS, I missed that :(

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