Best Buy Complaint - Best Buy, Bad Sales Help, Bad Policy
PHOENIX, ARIZONA -- I purchased a Canon Digital Camera at Best Buy, with "assistance" from one of their salespeople. It was about a 10 minute process, and in the course of it, the memory card slot of the camera was discussed... because I own a number of CF memory cards (used with another Canon Elph camera) and wanted to be sure they were compatible. I was assured that they were.
So, again, I made the purchase... and was happy for about 3 minutes, the walk to my car. Then, I opened the new camera box, tried to insert my memory card...and found it was an SD slot, completely incompatible.
I walked back into the store to return the camera (here's where it gets good/bad) and was informed there was a 15% restocking fee. Because I now, apparently, within 4 minutes, owned a "used" camera. That the Best Buy salesperson had misrepresented. So, their policy was that I was paying approximately $30 for the privilege of being misled by them. I spoke to every manager available, I guess to the "top"... and they were totally inflexible, no satisfaction, nothing, the $30 gone.
I then wrote to Best Buy, corporate, online...same. No apology, no credit toward something else, no satisfaction. They had my $30, for nothing, and they were keeping it.
I suppose there's some responsibility on the customer to be clear what they want in a product; so you could say I was at fault there. Except, I did ask the right question... and then was misinformed. I guess you could say I should have checked the box, presumably the card type was written somewhere. But, my mistake was trusting Best Buy and their employee, their service, their integrity. I was on vacation, I was in a hurry.
So, bottom line, on principle, I would suggest NOT buying at Best Buy. They're obviously so "mega" that they have no interest in customer service, and no real interest in having competent staff.
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