Pep Boys Complaint - The POOP Boys
MIAMI, FLORIDA -- I took my car in for a minor job that required the car to be put up on the lift. I guess Pep Boy School forgot to teach the mechanic that the radio needs to be turned off first or the antenna will hit the ceiling and kink it. After much arguing over the liability Pep Boys finally conceded that they would fix it, free of charge. What they didn't tell me was that they were putting in a crappy aftermarket antenna that only lasted 6 months. It makes a horrible noise when the radio turns on and when it turns off. It's so embarrassing.
When I tried to take it back to have it done over the manager was so rude to me as if it's my fault that THEY put in a crappy antenna. He said it was my fault for having brought the car to them to being with, How's THAT for service???