BudgetPetCare.com (Canada) Complaint - BudgetPetCare.com - Are they reliable or rip-off???
CANADA -- I Googled "Advantage" and came up with a list of companies who claimed they sold at discounted prices. I THOUGHT that BudgetPetCare.com offered the best deal, so, on April 17th I placed an order for a 12 month supply. Here it is, May 11th, and I still have not received my order. I tried to call several times, but no one answered. Then, I came across this site and read the complaints, I called my credit card company immediately.
My credit card company called them on my behalf and managed to get someone on the phone. The representative claimed my order had been sent out on April 19th and he had no idea why I had not received it yet. He said, according to their policy, I had to wait 21 days from the time they claim the order was shipped and if I still had not received my order, they would ship a new, trackable order or issue a refund. Now I have to wait until Monday, May 17th before I can pursue this further.
My advise is that if anyone else has dealings with this company...BEWARE!
If you have the same problem with them, get your credit card company involved immediately.
I will update at a later date to let everyone know how this turns out.
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