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Hughesnet Satellite Internet Complaint - Hughesnet not worth it

Review by Bandog on 2010-05-11
GERMANTOWN, MARYLAND -- I don't want to write a book here so I'm gonna make this as short as possible. If you can get com-cast Internet......get it. Stay away from satellite Internet services...All of them. The reason{s} being Sat BB is subject to what is called fap:fair Access Policy}which means you get a certain amount of dl per day ie 200mb etc. The first 30 days were a nightmare. Even before the computer was turned on the dl limit was exceeded. I called their customer support..:another nightmare}to get some help. The center was located in the Philippines so help was minimal to say the least. To prevent anymore problems I asked that service be dropped. I was told that it would cost $470.00 for early termination. TAAA!!!!I was pissed!!!It had already cost $600.00 to get installed. I was to receive rebates for the equipment..$399,fugetaboutit. So I did what many others should do. I went to the BBB. I filed a complaint with them back in January. Well low and behold, I got a call from hughesnet today May 11\10 and of course they tried to play nice and up my dl limit as well as credit my account a couple months. I told them that I was all for Hughes until all these unmentioned problems started to arise. Fortunate for me I'm ending the contract at the end of May with no termination fees as well as sending back the modem and the gizmo off the dish for a full refund. I wish I didn't have to go through this rigmarole. If the representative had fully disclosed all info from the git-go then things might have been different. I'm getting com cast....which is way faster and no restrictions on dl or upload capabilities. I don't like talking bad about a company or services but people need to be informed...Remember if you have trouble with any company or services call the BBB. Please note...No other help is needed to resolve my problem. This was just a note of warning to those who are looking into getting satellite Internet...Jim
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