PayTel Complaint - Like I don't have enough to worry about!
Omg! Where do I start? Maybe at the wait time! I waited 1 hr just for a representative Not to mention she was so rude. I just don't understand. Its like the company know that you need them so they will treat you like junk just because they can. And yes, I said the company because the agents represents PayTel! I don't know if you all monitor your reps but its always like this with PayTel. I am not a mean person. I don't expect the reps to be over excited to speak to me but they could at least be nice. I have never dreaded calling a company. This sucks and If I can I will not use PayTel again. I wanted to cry they were so rude. If you truly want to keep your customer happy like most companies you should work on this problem with your employees!!
Company Response on 5/11/2010:
We apologize for any poor service you may have received from our Customer Service Representatives during your call to our office.
However we do wish to attempt to resolve your complaint if possible. To investigate your concerns please e-mail us your phone number and PIN with a brief statement of how we can assist you. You can send this information to CustomerRelations@paytel.com and we will get back with you.