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Wirefly Complaint - Listen To Me Now, And Hear Me Later.... ***do Not Purchase From Wirefly!*** - 2 Motorola Droid Cellphones on Verizon Wireless Network
2 Motorola Droid Cellphones on Verizon Wireless Network - Complaint
LISTEN TO ME NOW, AND HEAR ME LATER.... ***DO NOT PURCHASE FROM WIREFLY!*** I have been purchasing things online for years now and it's basically second nature. I've purchased things domestic and abroad, all types of different products and services, and have never had the problems that I have had with Wirefly. I bought 2 Motorola Android phones, one being a brand new number and the other being switch from T-Mobile to Verizon. Guess what, they never activated my phones! They tell me to call Verizon, I call about 4 times, and after speaking with basically the top Customer Service Manager, they completely assured me that activation falls under Wirefly. I call back (now this is my 3rd time speaking with Wirefly) and they tell me that they forwarded the matter to their escalation department and there is nothing else they can do for 48 hours, and by the way, you can't even speak with the escalations department to find out what the hell is going on.... so, to sum it up, they charged me for activation on May 7th, and I get the phones on May 11th, and the account is basically a dead shell and has nothing going on. They made me feel like this was my fault.... if I could activate my own phone through some sort of computer system, I obviously would have done it to avoid A. Calling Verizon 4 times B. Calling Wirefly 3 times C. To avoid actually going to the Verizon store and D. Having to come on here and let people know what is really going on with these crooks!
Basically, to sum it up... this is by far the worst online purchase, worst cellphone experience, and overall stupidity, I guess, on my part because I READ SO MANY TERRIBLE REVIEWS ABOUT WIREFLY!
Oh, and I forgot to mention, that great "Free Shipping" they offer... screw it. They sent my phones from Maryland, to Virginia, to Western Pennsylvania, just to come to me in New Jersey! Go Green!
So, I plead with you, if you have read this far, DO NOT PURCHASE ANYTHING, I MEAN ANYTHING FROM WIREFLY!!!!! I read all the reviews, just as you are doing right now, and thought "Oh, it can't be that bad." No, it's worse than that.
Basically, to sum it up... this is by far the worst online purchase, worst cellphone experience, and overall stupidity, I guess, on my part because I READ SO MANY TERRIBLE REVIEWS ABOUT WIREFLY!
Oh, and I forgot to mention, that great "Free Shipping" they offer... screw it. They sent my phones from Maryland, to Virginia, to Western Pennsylvania, just to come to me in New Jersey! Go Green!
So, I plead with you, if you have read this far, DO NOT PURCHASE ANYTHING, I MEAN ANYTHING FROM WIREFLY!!!!! I read all the reviews, just as you are doing right now, and thought "Oh, it can't be that bad." No, it's worse than that.
Comments:
Posted by Wirefly_Kim on 2010-05-12:
We're very sorry to hear about your negative experience, and want we assure you this is not the norm. We would very much like the opportunity to address any outstanding issues, as well as look into the circumstances of your case to prevent future occurrences. Please contact us at your convenience by emailing OnlineSupport@Wirefly.com or by calling our team of specialists at 866-852-3216 (M - F, 9am - 6pm, EST). Looking forward to hearing from you - Wirefly Customer Service
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