Lowe's Complaint - Lowe's Blows
EAST PEORIA, ILLINOIS -- The reason Lowe's employees act like you're interrupting them is because you are. The corporation has set it up so all floor associates are customer service associates, there to help customers, but as soon as you get there they have a list a mile long of things you have to do. If you spend much time helping customers you won't get your list done then they'll call you "lazy."
A thing I noticed repeatedly there is they would have sales on items and then not stock them, but they always had plenty in stock of a similar higher priced item. Corporate managers do that but we're the ones that have to live with angry customers. You might as just throw away your ad because it's just a bunch of bullcrap.
Another thing that got to me was the layers of management. I had a supervisor, department manager, and zone manager who all had different things they wanted me to do. I worked my butt off trying to make everyone happy and but of course I'm not two people so it didn't work. I brought this up to the biggest manager there and the store manager and was basically scolded for having to talk to them. They took no accountability for causing this problem and wouldn't admit it was a department wide issue, not just an issue that came up with me.
I once got called back into the HR office because the store manager asked me how I was doing and I said, "Ok, I guess..." The HR manager asked me if I was going to treat customers like that. I explained to her the reason I was upset is because I didn't get to go to break until 6 hours into my shift which is illegal in my state and she said that happens sometimes. I guess Lowe's just doesn't have to follow the law.
I was hired with 5 other seasonal workers all to be in the outside lawn and garden department. It was me, another girl, and 4 guys. Us two girls were never trained on the fork lift but all 4 guys were trained immediately. We all had the exact same job title. I said I wanted to learn because I had heavy equipment experience anyway and the HR manager said I didn't need to know. They also gave us two 30 hours a week and all the guys 39. Every week.
They also acted like seasonal employees will be hired on as long as they don't goof off but then later told me they keep 5-6 out of 30 people.