Logosharx Complaint - Don't Use Logosharx if you want your design project completed

Review by chateau on 2004-12-03
SPARTA, WISCONSIN -- I contracted Logosharx.com to provide a Brand Identity Package on November 17th. They have a very impressive and professional website and the work samples are also of high quality. Unfortunately, it all goes down from there. They promised initial drafts by Nov 21. It's now December 3rd and I still haven't seen anything. Since they charge you up front you have no recourse but to communicate with them and find out what happened to your project. An answer machine takes the phone calls and there is no answer. Emails are not answered for for days later with no person or identification of the person responding. I have received three emails from them stating there are attachments to view design concepts. In each case there was no attachment.

It's like chinese water torture with these people. Due to their lack of communication and inability to produce work promised, the web site project and branding project are now in jeopardy, the project is over budget and behind schedule. It's the worst customer service I have ever experienced in over 25 years working.
Comments:1 Replies - Latest reply on 2005-07-05
Posted by fatXican on 2005-07-05:
LogoSharx is Scam - Do Not order anything there, I paid almost $300 - Did not receive comps, requested a refund per their terms, they did not respond. My Credit Card company has only being able to recover $100.00 - I am awaiting the rest - be warned - Logosharx is a scam - If you have been scammed by them, please report them to the better business bureau

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