Indy Air Care Complaint - Indy Air Care, The Ol' Bait And Switch Scam
INDIANAPOLIS, INDIANA -- I read the bad reviews on INDY AIR CARE but decided to try them anyway, being forewarned. The scam works like this. coupon for $49.95 or $59.95 etc for duct cleaning. 14 vents and a few returns and 1 main. the whole purpose of this is to get in your door and within an hour they will be recommending the FULL cleaning for $595...when you refuse they call 'the boss' and say CANT WE HELP THESE PEOPLE OUT...well of course 'the boss' tells the tech they have a SPECIAL just since they are here anyway and for like $395 they can do it...that sort of thing. then they warn you if you DON'T do it they won't guarantee their work and you have to sign papers that your house might still be dusty etc etc. they really do hook up a vacuum to your furnace by cutting a HOLE in your ductwork (which they patch before leaving. That's legit but you still end up with a big patch on your main line). of course they never hook it up to the return air side..THAT'S EXTRA and they only do 1-2 returns and surprise...they only stir up dust in those with their airhose 'tails' that whip around in the vent..well without the vacuum pulling on the return line..it just makes things dusty. so its a cheap half ass job to get in the door and try and sell you a ripoff cleaning of $595 when in truth, they could quickly do the other main lines and returns with the vacuum on the return side of furnace for just double the time they already spent..so if $50 was good enough for 1 hours work...they should be willing to do the rest of the work for another $50...or do the whole job for say $150 and they'd make plenty of money and be done in 2 hours in your typical 2,000 sq ft home. I probably should file a complain with the state attorney general office for essentially false or misleading advertising...but they do what they say in the ad, its just they don't tell you its pointless because the rest of the dust is call caught in your MAIN ductwork lines which they never clean..unless you fork over the $595....its disgusting and unprofessional of course...some scumbag comes up with this type of scam and just makes what they can off it.
I'd never do it again. plus, the guys that show up are in their own truck...no company markings..so they probably sub it out and maybe the guys get a cut if they upsale you.....if they don't..they get some basic payrate. but very unprofessional operation. they should just quote the full price up front for a COMPLETE JOB...it'd be like a tire shop advertising just one tire and then telling you that you needed 4 when you thought just replacing 1 was all you needed..that kind of thing.